Our solution for the international growth of a translation company

Database and International Contact Center: how we helped a translation company to reach its target of customers in Italy, Germany and the UK.

Premises and Objectives:

Company profile:	Company of translations specialized in life science and information technology.
Objective:	Increase the company’s international presence and recover its investment through the use of a regional call for digitalisation.
Services offered:	Profiling the database of companies in Italy, Germany and the UK and implementation of an international multilingual contact center.

From database to sale: how we reached target customers in Italy, Germany and UK

Profiling the database of companies life science and information technology in Italy and Germany

Turned by specialized professionals who have used advanced technological tools to identify and analyze the most relevant information regarding target companies:

Definition of search criteria according to the specific customer requirements
Search and selection of target companies through the use of advanced databases and analysis tools
Collection and analysis of relevant information regarding selected companies (e.g. turnover, products and services offered, reference markets, online presence)
Organization of information collected in a structured and easily consultable database
Presentation of the database to the customer for the subsequent contact and acquisition of new customers.

Implementation of an international multilingual contact center

to contact database companies that have enabled potential customers to be able to reach them effectively and professionally.

Selection of native speakers for each country and language in order to ensure a smooth and high-quality communication.
Customization of the sales scripts according to the requirements of the reference market.
Using different contact modes, including phone calls, emails and direct messages on social networks to maximize success opportunities.
Constant monitoring of the performance of the entire team, with regular data analysis and feedback to constantly improve the quality of the service offered.

International contact center for appointments at the London fair

Organization of appointments at the fair with legal studies in London related to the intellectual property sector through contact center. The key points of the business of taking appointments at the fair have provided:

Identification of a list of law firms in London specialised in the field of intellectual property
Profiling potential customers and target companies for the fair
Contact telephone with potential customers to fix appointments with legal studies during the fair
Event booking management and reminders to participants
Coordination with legal studies to ensure availability during the fair
Monitoring results and evaluation of the effectiveness of the contact strategy.

Support for investment recovery thanks to facilitated finance

We also helped the company recover its investment through the use of a regional digitalisation call, recovering for them 10.000€:

Analysis of the regional call and the requirements necessary to participate
Assistance in compiling the documentation required for participation
Presentation of the application for financing to the region
Monitoring practice and response to any requests for integration or clarification
The region’s approval of financing
Support for the management of the bureaucratic process for the achievement of the contribution
Verification of the correct accredition of the contribution based on the parameters provided for by the notice.

Results

Thanks to our database profiling activities, we helped the company to reach your target Our contact center has enabled us to expand the company’s presence and acquire new customers.

In addition, thanks to our contact center services, we have organized meetings at the fair with law firms in London This has enabled the company to expand its network of contacts and acquire new customers.

Finally, we helped the company to recover its investment through the use of a regional call for digitalisation, recovering for them 10,000€This has enabled the company to make the most of its resources and to make a return on positive investment.