How we helped a logistics company meet more than 40 potential foreign customers
Through the profiling of a database of timber and building materials companies and the implementation of a multilingual contact center, we have helped a logistics company specialized in transport and logistics for the construction industry to increase its sales in France, Switzerland and Germany.
Premises and Objectives:
| Company profile: | Logistics company specializing in the supply of transport and logistics services for the construction industry. |
| Objective: | Bring our customer to the table of the negotiation decision makers of companies producing timber and materials for the construction industry in France, Switzerland and Germany and increase its foreign customer portfolio. |
| Services offered: | Development of international markets through database profiling and implementation of an international contact center. |
Multilanguage database and contact center profile: the winning formula for the international expansion of a logistics company
Database extrapolation and profiling
The profiling of the database of timber and materials companies for the construction industry in France, Switzerland and Germany was an important work done for the company:
- Identifying companies through a search based on keywords targeted.
- Collection of useful information about companies: size, reference region, contact data, economic data and other relevant information.
- Organization and categorization of information collected in a structured and easily consultable database.
- Planning and organization of sales operations.
Implementation of an international multilingual contact center
The implementation of an international contact center has allowed us to offer services to profiled companies. This is how we used different touchpoints to achieve our goals:
- Custom telephone contacts made by our native speakers, ensuring a high quality experience
- Using personalized emails, with a clear and direct communication that would allow you to convey the added value of the services offered
Results
The implementation of these activities has led to a significant increase in the sales of the logistics company in France, Switzerland and Germany through the provision of services to target companies.
In particular, thanks to the profiling of the database of companies producing timber and materials for the construction industry in France, Switzerland and Germany, and to the implementation of an international multilingual contact center, we have set up over 40 dates with potential customers.
The appointments fixed allowed the logistics company of consolidate its presence on the French, Swiss and German markets, and to acquire new customers, increasing their turnover and improving their competitive position.
In summary, the business development activity carried out for the logistics company has led to the acquisition of new prospects and the improvement of its competitive position, consolidating its presence on foreign markets.